Cancellation Policy
Last updated: January 23, 2026
This Cancellation Policy explains how order cancellations are handled at docard when purchases are made through https://docard.shop.
1. Order Cancellation Eligibility
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has entered processing or has been shipped, it cannot be canceled and must instead follow our Return & Refund Policy.
2. How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using one of the methods below:
📧 Email: djpipalmora10@gmail.com
📞 Phone: +1 579 300 7791
Please include your order number in your message to help us assist you quickly.
3. Cancellation Confirmation
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If your order is successfully canceled before processing or shipment, you will receive a confirmation email.
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Any payment already made will be fully refunded to the original payment method.
4. Refund Timing for Canceled Orders
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Approved cancellations are refunded within 24 hours
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Refunds are issued to the original payment method
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Your bank or payment provider may take additional time to reflect the refund
5. Orders That Cannot Be Canceled
An order cannot be canceled if:
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It has already been processed
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It has already been shipped
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A tracking number has been issued
In these cases, please follow our Return & Refund Policy after delivery:
👉 https://docard.shop/pages/return-refund-policy
6. Business Hours
Cancellation requests are processed during business hours only:
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Monday – Saturday
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Closed after 2:00 PM (Mountain Standard Time / Heure normale des Rocheuses)
Requests received outside business hours will be reviewed on the next business day.
7. Policy Changes
We reserve the right to update this Cancellation Policy at any time.
Any changes will be posted on this page with an updated revision date.
8. Contact Information
If you have any questions about order cancellations, please contact us:
📧 Email: djpipalmora10@gmail.com
📞 Phone: +1 579 300 7791
🌐 Website: https://docard.shop