Return and refund policy

Last updated: January 23, 2026

At docard, customer satisfaction is our priority. This Return & Refund Policy explains how returns, refunds, and exchanges are handled for purchases made on https://docard.shop.

1. Return Window

We accept returns within 30 days of the date you receive your order.

Returns requested after the 30-day period may not be eligible for a refund or exchange.

2. Eligible Items for Return

We accept returns for:

  • Defective products

  • Non-defective products

  • Items received damaged or incorrect

  • Items you no longer want or ordered by mistake

All collectible trading cards (basketball, soccer, baseball, football cards) are eligible for return as long as they are sent back according to the instructions below.

3. Free Returns – No Fees

  • Returns are completely free

  • No return shipping fees

  • No restocking fees

  • No handling charges

A prepaid return shipping label is included in your package, so there is no cost to you for returning an item.

4. Return Method

  • All returns must be made by mail

  • Please use the return label included in your original package

  • Securely pack the item to avoid damage during transit

Returned items should be sent back using the provided return label only.

5. Refund Processing Time

Once we receive and examine the returned product:

  • Your refund will be processed within 24 hours (maximum)

  • Refunds are issued to the original payment method

  • You will receive a confirmation email once the refund is completed

Please note that your bank or payment provider may take additional time to post the refund.

6. Exchanges

We accept exchanges for both defective and non-defective products.

If you wish to exchange an item:

  • Contact us using the details below

  • Use the return label included in your package

  • Once the returned item is received and examined, the replacement will be shipped

7. How to Start a Return or Exchange

To initiate a return or exchange, please contact us:

📧 Email: djpipalmora10@gmail.com
🌐 Website: https://docard.shop

Our customer support team will assist you promptly.

8. Business Hours

Customer support is available:

  • Monday – Saturday

  • Closed after 2:00 PM (Mountain Standard Time / Heure normale des Rocheuses)

Requests received outside business hours will be handled on the next business day.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Please contact us as soon as possible

  • We will arrange a free return, exchange, or refund depending on your preference

10. Policy Updates

We reserve the right to update this Return & Refund Policy at any time.
Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions about returns, refunds, or exchanges, contact us:

📧 Email: djpipalmora10@gmail.com
🌐 Website: https://docard.shop