Warranty Replacement Policy

Last updated: January 23, 2026

At docard, we stand behind the quality of our products. This Warranty Replacement Policy explains how we handle warranty-related replacement requests for purchases made on https://docard.shop.

1. Warranty Coverage

We offer warranty replacement for collectible trading cards that arrive:

  • Defective

  • Damaged during shipping

  • Incorrectly sent

This warranty applies to all products sold on docard.

2. Warranty Period

Warranty replacement requests must be submitted within 30 days of receiving your order.

Requests submitted after this period may not be eligible for a warranty replacement.

3. Eligible Products

Warranty replacement is available for:

  • Basketball cards

  • Soccer cards

  • Baseball cards

  • Football cards

Both defective and non-defective items may be eligible depending on the issue reported.

4. Replacement Options

If your claim is approved, we will offer one of the following at no cost:

  • A replacement product

  • An exchange for a similar item (if the original is unavailable)

  • A full refund, if a replacement is not possible

The final resolution will be based on product availability and your preference.

5. Free Replacement Shipping

  • All warranty replacements are free

  • No shipping fees

  • No handling charges

  • No restocking fees

A prepaid return shipping label is included in your original package or provided upon request.

6. How to Request a Warranty Replacement

To initiate a warranty replacement, please contact us:

📧 Email: djpipalmora10@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product (if applicable)

7. Processing Time

Once the returned product is received and examined:

  • Warranty replacements are processed within 24 hours (maximum)

  • Replacement items are shipped according to our Shipping Policy

Shipping details can be found here:
👉 https://docard.shop/pages/shipping-policy

8. Non-Warranty Issues

Issues that are not covered under this policy may still qualify for return or exchange under our Return & Refund Policy:
👉 https://docard.shop/pages/return-refund-policy

9. Business Hours

Warranty requests are processed during business hours:

  • Monday – Saturday

  • Closed after 2:00 PM (Mountain Standard Time / Heure normale des Rocheuses)

Requests received outside business hours will be handled on the next business day.

10. Policy Updates

We reserve the right to update this Warranty Replacement Policy at any time.
Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions about warranty replacements, please contact us:

📧 Email: djpipalmora10@gmail.com
🌐 Website: https://docard.shop